Research – Designing for Learning and Knowledge Work
I research socio-technical interventions for learning and knowledge work. My research focuses on professional and organizational technology-enhanced learning. From this, my research extends to designing for learning in other educational contexts, designing for innovation activities related to the digitalizing of learning, designing for knowledge management, and designing for organizational learning and strategic activities around digitalization and corresponding business model innovation.
My research is design-oriented. Typical methods are user-centered and contextual design, and field studies. Used technologies have included data analytics and artificial intelligence. My research contributes to the fields of technology-enhanced learning and human-computer interaction, and connects to information systems research.
- Bettina Renner, Gudrun Wesiak, Viktoria Pammer-Schindler, Michael Prilla, Lars Müller, Dalia Morosini, Simone Mora, Nils Faltin & Ulrike Cress. Computer-supported reflective learning: How apps can foster reflection at work. Behaviour & Information Technology, Taylor & Francis, 2019. DOI: https://doi.org/10.1080/0144929X.2019.1595726 IF= 1.380 – This file is the authors’ original manuscript corresponding to the above publication.
- Angela Fessl, Gudrun Wesiak, Veronica Rivera-Pelayo, Sandra Feyertag, Viktoria Pammer. In-app Reflection Guidance: Lessons Learned across Four Field Trials at the Workplace. IEEE Transactions on Learning Technologies, Vol 10/4, pp 488-501, 2017. DOI: https://doi.org/10.1109/TLT.2017.2708097 IF=2,267
- Veronica Rivera-Pelayo, Angela Fessl, Lars Müller, Viktoria Pammer. Introducing Mood Self-Tracking at Work: Empirical Insights from Call Centers. ACM Trans. Comput.-Hum. Interact., ACM, 2017, 24, 3:1-3:28. IF=1.293 DOI: https://doi.org/10.1145/3014058
- Viktoria Pammer, Birgit Krogstie, Michael Prilla. Let’s Talk About Reflection at Work. International Journal of Technology Enhanced Learning, Vol 9, No 2/3, 2017. https://graz.pure.elsevier.com/en/publications/lets-talk-about-reflection-at-work
- Viktoria Pammer, Marina Bratic, Sandra Feyertag & Nils Faltin. The Value of Self-Tracking and the Added Value of Coaching in the Case of Improving Time Management. In: Design for Teaching and Learning in a Networked World, Proceedings of the10th European Conference on Technology Enhanced Learning (ECTEL 2015), pp.467-472, 2015. DOI: https://doi.org/10.1007/978-3-319-24258-3_41
- Viktoria Pammer, Marina Bratic. Surprise, Surprise: Activity Log Based Time Analytics for Time Management. 2013 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI ’13, Paris, France, April 27 – May 2, 2013, Extended Abstracts. DOI: https://doi.org/10.1145/2468356.2468395
Current Research Streams:
- Reflection guidance
- to connect between trainings and work practice (cases: vocational training/apprentices in metal and electrical engineering; mentors for AI education)
- automatic feedback on answers to reflection prompts
- with Angela Fessl, Irmtraud Wolfbauer, Sebastian Dennerlein, Analia Cicchinelli
- Designing a blended learning ecosystem for workplace learning
- Learning goals as master representation of trainings
- Enables: higher quality trainings; identification of potential for digitalisationand self-regulated learning, reflection guidance to transfer knowledge from trainings toworkpractice, systematic evaluation and assessment, learning-goal-based navigation through (digital) content, competence-oriented employee profiles
- with Katharina Maitz
- Learning goals as master representation of trainings
- Combining work process support, documentation, informal and organisational learning
- via engagingly interactive organisational memory design
- in re-work and in technical assessment of quotes/production orders
- with Kathrin Juhart and Rene Kaiser
- Guiding and evaluating technology-driven innovation in higher education
- using methods from co-design and reflection prompts
- with Sebastian Dennerlein
- Designing for decision-making with respect to data-driven business models
- perspective: strategic, collaborative knowledge creation activity
- with Michael Fruhwirth, Gert Breitfuss, Stefan Thalmann
- Designing for individual and organisational learning as prerequisite to taking-up knowledge encoded in open science artefacts
- with Tony Ross-Hellauer, Angela Fessl, Gert Breitfuss
- Using representations of nature as approach to positive computing; to support human-computer interaction that serves human wellbeing on top of providing immediate utility, together with Carla Barreiros and Eduardo Veas. PhD Co-supervisor, together with Eduardo Veas, of Carla Barreiros.
Past Research Streams:
- Technology-Enhanced Learning:
- Computer-supported reflective learning in the workplace together with Michael Prilla, Birgit Krogstie and Angela Fessl and many others within the EU FP7 project MIRROR (rated an excellent project by the EU).
- Knowledge services for technology-enhanced professional learning within the EU project APOSDLE with Stefanie Lindstaedt, Luciano Serafini, Chiara Ghidini, Marco Rospocher, Tobias Ley and Barbara Kump, where I have specifically explored semantic technologies as enabling technologies for system intelligence, and supporting non-semantic technology experts in developing formal knowledge models.
- In the EU H2020 project MoreGrasp I have developed the concept of a physical Sokoban to help spinal cord injury patients learn to use a complex interactive system (implemented by Christofer Öjeling and Granit Luzhnica, see Master thesis of Christofer Öjeling and the paper Luzhnica et al., 2016).
- Hybrid Tag Recommenders
- I have worked on using semantic technologies and Web 2.0 technologies on semi-automatic tagging (Lindstaedt et al., 2009; Pammer et al., 2012).
Ongoing Lectures (next lectures in summer term 2020):
If you are interested in doing a bachelor thesis, master project, or master thesis with me, please contact me. The topics are along my above research interests. When doing a thesis with me, you should be interested in technologies in the context of human activities, and in organisational context. The below topics can mostly be done at the level of bachelor thesis, master project, or master thesis.
- Enabling Good Time Use and Management – Using a Contextual Design Approach
- Chatbots for Learning how to Search
- What’s this? Explaining Technology in Context
- Kathrin Juhart – Designing for individual reflection and continuous update of organizational memory.
- Irmtraud Wolfbauer – Digitalising vocational training; self-identity of apprentices, and reflection guidance to support knowledge transfer from training to work practice.
- Michael Fruhwirth – Designing for Data-Driven Business Model Innovation in the Automative Industry
- Carla Barreiros – Trees and Forests as Natural Metaphor to Represent Complex Sensor Data (co-supervision with Eduardo Veas)
- Nikita Lvov – Forest representations of shared knowledge bases
- Andreas Wöls – Chatbot-based reflection prompts and actiivty log data for time management
- Angela Fessl – In-App Reflection Guidance for Workplace Learning (short version published in IEEE Transactions on Learning Technologies)
- Armin Köfler, 2017 – Verbesserung des Lagebewusstseins und der Maßnahmenergreifung bei der Sicherung von Großveranstaltungen (Extended abstract at i-Know 2017 Workshop on Data-Driven Decision Support in Digitized Work Environments, journal paper accepted at deGruyter information technology)
- Sabine Lukas, 2017 – Prozessoptimierung auf Basis eines Multi-Level Management Systems für Waldbrandszenarien (Paper at i-Know 2017 Workshop on Data-Driven Decision Support in Digitized Work Environments)
- Dominik Widnig, 2017 – Geo Heroes – a location based mixed reality game (Youtube Video of the game)
- Andreas Müller, 2017 – Learning in online communities in the case of StarCraft
- Christofer Öjeling, 2016 – Physical Sokoban. An augmented reality game. A paper was presented at ISMAR. The thesis was supervised by myself at the Know-Center, while the thesis was formally supervised at Chalmers University of Technology and University of Gothenburg, examined by Graham Kemo and supervised by K.V.S. Prasad.
- Markus Perndorfer, 2015 – Detecting social interactions via mobile sensing [pdf in TUGOnline]. Download the (anonymised) mobile phone sensing data that Markus collected as part of his master thesis [dataset].
- Martin Daum, 2015 – Locating lost items using pedestrian dead reckoning on smartphones [pdf in TUGOnline].
- Alfred Wertner, 2014 – Stress Prediction for Knowledge Workers based on PC Activity and Noise Level
In the past, I held the following lectures:
- Designing Interactive Systems SS 2019
- Introduction to Knowledge Technologies SS 2019
- Designing Interactive Systems SS 2018 – shortlisted for the excellent teaching award at TU Graz in 2018: TUGraz Online, Course Website (TUGraz internal), Evaluation Results of course in TUGraz Online
- Introduction to Knowledge Technologies SS 2018: TUGOnline, Evaluation Results of course in TUGraz Online
- Sensors and User Models 2016: TUGraz Online, Course Website, Evaluation Results of course in TUGOnline
- Sensors and User Models 2015: TUGraz Online, Course Website, Evaluation Results of Course in TUGOnline
- Project Knowledge Technologies WS 2014 (TUGraz Online, Assignment WS 2014)
- Semantic Technologies, TU Graz, winter term 2013/2014 – together with Wolfgang Kienreich.
- Semantic Technologies, TU Graz, winter term 2012/2013 – together with Wolfgang Kienreich
- Introduction to Knowledge Management, TU Graz, summer term 2009 – together with Stefanie Lindstaedt)
Short CV from April 2019.
- TUGraz Online card – my official contact site at Graz University of Technology
- Twitter – regular activity
- WordPress site – occasional blogs, overview of my research and teaching activities, and list of publications